Once you have successfully activated the Tello GSM service, follow the steps below to start the number transfer process. (This feature is not available in the "My Tello" App).įirstly, you need to ensure that, you have purchased, received, and successfully activated your new Tello GSM SIM or either purchased and activated your Tello eSIM in your online account.Īnd follow the prompts to activate the service. Transferring your number to Tello is fast and easy (and free) but for security reasons, it must be made via your online account only. How can I bring my current phone number over to Tello? If you try to use the service without getting the phone unlocked from the previous carrier, then you are likely to get SIM error messages on your device and won't be able to use Tello until your previous carrier unlocks the device. Tello cannot check if your phone is locked and we cannot unlock devices.
Phones need to be unlocked prior to activating your Tello service and only you can confirm this with the phone carrier or phone seller. However, if you're on a two-year contract or something similar, your phone is probably carrier-locked until you finish paying it off.
If you're on a prepaid or pay-as-you-go plan, your phone is probably unlocked. It allows you to move freely to choose the best provider for you. Your phone must be unlocked to get Tello GSM service.Īn unlocked phone is a phone that is not tied to a carrier or a phone plan. Once you successfully bring a compatible & unlocked phone through our device checker page at, then simply follow the prompts to acquire a Tello GSM SIM and proceed to checkout.
#DJI TELLO EDU FREE#
You can also purchase a compatible device (with a free Tello GSM SIM) from us. In summary, when acquiring a new device, please ensure it supports the 2 technologies outlined above and of course check with the seller or carrier that it is unlocked. Locked phones will not work on Tello and we do not lock or unlock any phones so this can only be checked with your carrier or the phone seller. So even if you receive the "Awesome" message on our device checker, you still need to check if the phone is unlocked or not.Ĭontact the existing carrier to confirm the locked status of the device or if you are buying a new phone, confirm with the seller. Our device checker can check for compatibility only - you must check that the phone is unlocked. Unlocked and Compatible are 2 completely different unrelated requirements. Whether you device is compatible or not, the phone needs to be unlocked. Phones made for overseas markets and older phones are more likely not to accommodate these band requirements. However, for best service on our GSM network, your phone should have at least 1 of the following bands/frequencies in addition to the above 3:įor example, if the phone has bands 2, 4, 12, and 71, then that is ideal. The device must support (at a minimum) the following set of LTE bands: Older phone models tend to be missing this feature more often than newer models. The device must support VoLTE (the type of VoLTE compatible with our network). VoLTE means Voice over LTE and provides crisp, clear audio quality and helps prevent dropped calls.
#DJI TELLO EDU MANUAL#
You will find them in the description of the device you are thinking about buying (ask the seller directly), in the manual of the device you already purchased or via an online search. The "tech specs" of the phone you have (or are considering purchasing) will contain the information related to these requirements. If you don't have access to the IMEI, you must look at the device's tech specs and check them off against the 2 compatibility requirements listed below. This is a very reliable checker (our Customer Support team uses the same checker!) so you can trust the results from this. If you have the device to hand, then you have access to the IMEI and so you can use our online device checker at. Here is how you can quickly & easily check compatibility yourself: Please don't contact our support team with just the make & model of the device because with just that information we cannot say for certain if it will be compatible with our network.
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